Staff are trained to ensure customers receive a high level of service at all times in a professional and efficient manner.

The bulk store has over 30,000 locations and can hold up to 20 million books at any one time.

The storage facility is designed to house publishers' stock in a purpose-built environment, which ensures fast and accurate picking of stock.

Communication is important throughout the business so that customers receive a professional and courteous service.

Advanced methods such as voice-picking technology, hand scanners and truck terminals are adopted to ensure the speed and accuracy of all orders.