Business Terms

Bookpoint Limited is appointed by individual publishers as that publisher's agent for the supply of its goods. Bookpoint is owned by the Hachette UK Publishing Group. Any such goods are supplied by Bookpoint Limited on the terms and subject to the conditions set out below.

A. GENERAL

1. In these Conditions:

"Bookpoint" means Bookpoint Limited and, where applicable, any other company which is part of the Hachette UK group of companies;

"Contract" means any contract between the Customer and the Publisher or Bookpoint (as agent of the Publisher) for the sale and purchase of Goods;

"Customer" means the person who places an order for Goods with either the Publisher or Bookpoint and, in respect of delivery of Goods, includes the person to whom Goods are to be delivered in accordance with the Customer's instructions;

"Delivery Address" means the delivery address of the Customer, its agent, supplier or other person within the United Kingdom provided to the Publisher or Bookpoint by the Customer to which the Goods are to be delivered or, where no such address is provided, to the address shown on Bookpoint's invoice or despatch documentation;

"Goods" means any goods to be purchased by the Customer and to be supplied by Bookpoint as agent of the Publisher;

"Losses" in respect of any matter, event or circumstance includes all demands, claims, actions, proceedings, damages, payments, losses, costs, expenses or other liabilities;

"Private Individuals" means any Customer who is a natural person;

"Publisher" means the publisher of the Goods, for whom Bookpoint acts as agent, and includes its officers, employees, representatives, agents (other than Bookpoint) and contractors; and "Trade Customer" means any Customer who is not an individual.

2. Words in the singular include the plural (and vice versa), a reference to one gender includes the other genders, a reference to a person includes any individual, firm, corporation, unincorporated association, association, partnership, joint venture, state or agency of state and paragraph headings do not affect the interpretation or construction of these Conditions.

3. Each order or acceptance of a quotation, given by the Publisher or Bookpoint as agent of the Publisher, for Goods by the Customer shall be deemed to be an offer by the

Customer to purchase Goods subject to these Conditions.

4. All orders are accepted and all Goods are supplied subject to these Conditions. These Conditions form part of the Contract and cannot in any way be altered, added to or

superseded by any terms and conditions of the Customer, however communicated to Bookpoint. No order placed by a Customer shall be deemed to be accepted by the Publisher or Bookpoint until the Goods are delivered. Except as expressly provided otherwise, no amendment of, addition to or variation from these Conditions shall be binding on Bookpoint unless it is in writing and signed by a duly authorised representative of Bookpoint. The Customer acknowledges that it has not relied on or been induced to enter into the Contract by any representation or warranty other than those expressly set out in the Contract.

5. Goods may be sold to the general public before their publication date, namely that date in respect of any of the Goods which is shown on either trade databases or the invoice or despatch documentation, unless Bookpoint otherwise indicates a first date before which the Goods may not be sold to the general public (or resold without the same conditions being imposed).

B. ORDERS

1. The quantity and description of the Goods shall be as set out in Bookpoint's invoice or other despatch documentation.

2. Bookpoint reserves the immediate right, at any time (without prejudice to any other remedy) to terminate any Contract or to cancel any uncompleted order or to suspend delivery of Goods in the event that any amounts payable by the Customer are overdue or there is any breach by the Customer of these Conditions or for any other reason which in the opinion of Bookpoint justifies such action.

3. Bookpoint reserves the right to cancel any order placed by a Customer where Bookpoint is unable to fulfil the order in whole or in part.

4. Where there are any orders outstanding with Bookpoint after the termination or expiry of the agreement between Bookpoint and the Publisher, Bookpoint will transfer such orders to the Publisher's new agent, together with (if relevant) any monies paid in advance of despatch of the order for cash sales. Bookpoint shall not be liable for any non-performance of any order or part of any order where such non-performance is due to the termination (for whatever reason) or expiry of the agreement between Bookpoint and the Publisher.

C. DELIVERY AND RISK

1. Goods will be delivered to the Delivery Address or such other address outside the United Kingdom as agreed with Bookpoint. Any delivery dates are given by Bookpoint and the Publisher as estimates only and the time of delivery shall not be made of the essence by notice. If no delivery dates are specified, delivery shall be within a reasonable time. Delivery is deemed to occur (and risk to pass) at the time Bookpoint, or its carriers, attempt delivery of the Goods.

2. If for any reason the Customer fails to accept delivery of any of the Goods, Bookpoint may arrange for the Goods to be stored until delivery is accepted and the Customer shall be liable for all related costs and expenses (including, without limitation, storage, insurance and re-delivery costs).

3. Neither Bookpoint nor its carriers are obliged to provide loading or unloading facilities on delivery except where such facilities have been expressly agreed with Bookpoint, in which case Bookpoint shall be entitled to make an additional charge for the provision of such services.

4. Bookpoint may deliver the Goods in separate consignments. Each separate consignment of Goods may be invoiced separately and paid for separately by the Customer in accordance with the terms of the Contract. Each consignment shall be a separate Contract and no cancellation or termination of one Contract relating to a consignment shall entitle the Customer to repudiate or cancel a Contract relating to any other consignment.

5. Unless otherwise agreed between Bookpoint and the Customer, where Goods are to be delivered to an address outside the United Kingdom (whether or not the shipment is arranged by Bookpoint), the INCOTERMS 2000 shall apply to the shipment of those Goods. The applicable incoterm shall be as decided between Bookpoint and the Customer.

6. Unless otherwise agreed between Bookpoint and the Customer, the risk of loss and/or damage (but not title) to Goods shall pass to the Customer at the time of delivery (or

deemed delivery pursuant to Condition C1), whether expressly or by implication, and Bookpoint shall not be liable for the safety of the Goods after delivery. Accordingly, the Customer shall insure the Goods following delivery or deemed delivery against such risks as may be commercially prudent.

7. Bookpoint shall not be liable for any Losses incurred as a result of or in connection with any delay in the delivery of the Goods (even if caused by Bookpoint's negligence), nor shall any delay entitle the Customer to terminate or rescind the Contract. Any liability of Bookpoint for non-delivery of Goods shall be limited to replacing the Goods within a reasonable time or crediting the Customer the pro-rata price (as determined in accordance with the Contract) against any invoice raised for the non-delivered Goods.

D. RETURNS

1. Unless otherwise agreed with the Publisher, Goods are supplied on a firm sale basis. Where the Publisher has agreed to supply Goods on a sale or return basis, the provisions of

Conditions D2 to D7 inclusive shall, unless the Publisher agrees otherwise, apply to any such return.

2. Prior written authorisation for returned Goods must be obtained from the Publisher or Bookpoint either in writing or electronically under the conditions of the Industry Returns initiative. Prior written authorisation by the Publisher or Bookpoint does not confer automatic credit for returns if the Customer fails to comply with the remaining provisions of the Publisher's and/or Bookpoint's returns policy.

3. For authorisation requests placed by electronic means under the Industry Returns Initiative, the rules of the initiative will apply. These rules are published on the Book Industry Communications website (www.bic.org.uk). For authorisation requests placed in writing, the following details the rules for determining validity of the request:

(a) Unless otherwise agreed between the Customer and the Publisher or where the Contract provides otherwise, returns of newly published Goods will only be accepted

between 3 and 15 months after the date of publication of the Goods. Returns of Goods published in excess of 15 months prior to their return to Bookpoint will not be accepted.

(b) Goods that are out of print can only be returned within 3 months after the date of notification on trade databases or in line with individual publisher contracts. .

The terms contained in this Condition D3 are not exhaustive and in addition the returns policy of the Publisher in respect of Goods will apply to the return of Goods by the Customer.

4. Returned Goods will not be credited against the Customer's invoice or account unless they are in mint condition and are accompanied by a signed returns authorisation note that corresponds to the Goods returned. ISBN and full details of the Goods proposed to be returned must be provided in writing. The relevant invoice numbers for the returned Goods must be quoted wherever possible.

5. Unauthorised returns will not be credited and will not be returned to the customer.

6. Only complete books may be returned unless otherwise authorised by Bookpoint or the Publisher in writing.

7. All returns are made at the Customer's expense and accordingly Bookpoint will not accept any charges levied by shipping or transport agents. Bookpoint is not liable for any returns lost in transit. Returns remain the responsibility and property of the Customer until receipt in Bookpoint's warehouse. The Customer is liable for any shortages in or damage to Goods during transit.

E. TITLE

1. Notwithstanding any other provision of these Conditions, legal and beneficial title in all Goods supplied pursuant to these Conditions shall remain vested in the Publisher until Bookpoint, as agent of the Publisher, has received payment in full of all debts (including value added tax and any interest payable under Condition F3) owing by the Customer to the Publisher. Until such time and upon the happening of any of the events referred to in Condition I2, the Customer shall hold the Goods as the Publisher's fiduciary agent and bailee and the Publisher and/or Bookpoint as agent of the Publisher may require the return of the Goods. For the purposes of recovery of the Goods, the Customer grants the Publisher (and Bookpoint as agent of the Publisher) an irrevocable licence to enter on any premises where the Goods are situated (or are reasonably thought to be situated) to repossess them and the Customer agrees to pay all such costs of repossession.

2. The Customer will store the Goods separately and in such a way as to enable them to be clearly identified as the Publisher's property. Notwithstanding the above, risk in the

Goods shall pass to the Customer at the time of delivery as set out in Condition C5. Notwithstanding the provisions of Condition E1, the Customer shall be entitled to sell the Goods and pass title to the same to third parties in the ordinary course of its business (but not otherwise).

F. PRICE AND PAYMENT

1. The price for Goods and any applicable discount, special deal, credit or other such terms applicable to the purchase of Goods by the Customer shall be as agreed between the Customer and the Publisher. The price for Goods shall be exclusive of value added tax (if applicable). Each of the Publisher and Bookpoint, as agent of the Publisher, reserve the right to charge the Customer, in addition to the price for the Goods, for all costs or charges, if applicable, in relation to packaging, loading, unloading, carriage, insurance and storage. Bookpoint reserves the right to charge to the Customer any extra or increased costs incurred by Bookpoint in meeting any specific order requirements of Bookpoint.

2. Payment terms in respect of the price for the Goods are as agreed between the Customer and either the Publisher or Bookpoint in writing. Time for payment shall be of the essence. The Customer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by Bookpoint to the Customer. Notwithstanding any other provision of these Conditions, all payments payable to Bookpoint shall become due immediately on termination of the Contract.

3. Bookpoint reserves the right to charge interest on overdue amounts accruing on a daily basis from the date payment is due until the date of actual payment both before and after judgment. The rate charged will be equal to 4% above Barclays Bank plc's base rate from time to time in force.

G. LIABILITY

1. Bookpoint does not make or give any warranty, representation or undertaking as to the quality of the Goods, their correspondence with description or fitness for purpose, that the Goods are not defamatory, injurious, obscene, unlawful or in breach of copyright or in any other manner whatsoever.

2. Bookpoint shall not be liable to the Customer for any claim (whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise) under or in connection with these Conditions for:

(a) any loss of profit, revenue, anticipated savings, business or contract; and

(b) any special, indirect or consequential loss.

3. Save as and to the extent provided by these Conditions, Bookpoint shall not in any circumstances be liable to the Customer or any successor of the Customer in respect of any Losses incurred by the Customer as a result of or in connection with the supply of Goods (including, without limitation, in respect of damage to or loss of Goods owing to any act or omission by Bookpoint (including negligence) or any cause not within Bookpoint's control including (without limitation) fire, flood, accident, strike, riot, lock-out, trade dispute, industrial action, terrorism, nuclear accident, war, insurrection, act or restraint of Government).

4. Bookpoint's total aggregate liability arising out of or in connection with these Conditions whether for breach of contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, shall not exceed the replacement value of the Goods.

5. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Conditions and the Contract.

6. Nothing in these Conditions excludes or limits the liability of Bookpoint for death or personal injury caused by its negligence or for fraudulent misrepresentation. Bookpoint shall be liable for death or personal injury resulting from the negligence of Bookpoint, its servants or agents (but not independent contractors) while acting in the course of their employment by Bookpoint.

H. CLAIMS

1. Any claims for damage to Goods in transit, or shortage in Goods delivered, must be notified to both the relevant carrier and Bookpoint within 3 days after the date of delivery (packaging and contents to be held for inspection). Any other claims for credit must be notified to Bookpoint within 28 days after the date of delivery. On no account will claims be considered if notified outside these periods.

I. INSPECTION COPIES AND APPROVALS

Inspection copies of Goods may be provided to Customers only by prior arrangement with the Publisher and subject to the terms agreed with the Publisher.

J. PRIVATE INDIVIDUALS ONLY

1. The Consumer Protection (Distance Selling) Regulations 2000 shall apply to all Contracts with Private Individuals.

2. In respect of Private Individuals, these Conditions shall be subject to the test of reasonableness contained in the Unfair Contract Terms Act 1977.

K. TERMINATION AND GENERAL

1. All communications relating to this Agreement shall be in writing and delivered by hand or sent by post, facsimile or electronic mail:

(a) in the case of communications to Bookpoint, to its registered office or such other address as notified by Bookpoint; or

(b) in the case of communications to the Customer, to the registered office (if a company) or (in any other case) to any address set out in any document forming part of the Contract or as notified to Bookpoint by the Customer.

Any communication shall take effect if delivered, upon delivery; if posted, at the earlier of delivery and, if sent by first class registered post, 10 am on the second business day after posting and if sent by facsimile or electronic mail, when a complete and legible copy of the communication, whether that sent by facsimile or electronic mail (as the case may be) or a hard copy sent by post or delivered by hand, has been received at the appropriate address.

2. Bookpoint shall have the right to terminate the agreement constituted by these Conditions if any order is made for the bankruptcy of or an effective resolution is passed, petition is presented (which is not withdrawn or dismissed within 28 days of issue) or order is made for the winding up of the Customer (except for the purpose of a solvent amalgamation or reconstruction) or if the Customer being a company is (a) unable to pay its debts within the meaning of s.123(1) Insolvency Act 1986, or (b) is unable to pay its debts as they fall due or makes a composition with creditors, or (c) if a supervisor, receiver, administrator, administrative receiver, liquidator or other similar officer is appointed over the whole or any part of the assets of the Customer or if a mortgagee takes possession of the whole or any part of the assets of the Customer.

3. Without prejudice to Bookpoint's rights and remedies under this Agreement, the Publisher may enforce the provisions of these Conditions pursuant to the Contracts (Rights of Third Parties) Act 1999 provided that:

(i) these Conditions may be varied from time to time or rescinded without the consent of the Publisher; and

(ii) the Publisher may not take any steps to enforce all or any of its rights under these Conditions without Bookpoint's prior written consent and without first having

appointed Bookpoint as its agent to have sole conduct of all legal proceedings involving that person. Save as so provided, neither Bookpoint nor the Customer intends any term of the Contract or provision of these Conditions to be enforceable pursuant to the Contracts (Rights of

Third Parties) Act 1999.

4. The Customer shall not be entitled to assign or transfer any of its rights or purport to assign any of its obligations under these Conditions without the prior written consent of Bookpoint.

5. The termination of the agreement constituted by these Conditions shall not affect any rights or obligations of the parties arising prior to such termination.

6. If all or any provision in these Conditions shall be or become illegal, invalid or unenforceable in any respect, then the remainder of such provision and/or all other provisions shall remain valid and enforceable and the remaining liabilities of the parties shall not be affected or impaired.

7. No delay in exercising or non-exercise of any right, power or remedy provided by law or under these Conditions shall impair or otherwise operate as a waiver or release of that right, power or remedy. Any single or partial exercise of any right, power or remedy provided by law or under these Conditions shall not preclude any other or further exercise of that right or the exercise of any other right, power or remedy.

8. These Conditions shall be governed by and construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

L. DATA PROTECTION

As Bookpoint acts as an agent for the Publisher, Bookpoint will pass data relating to the Customer to the Publisher. For the purposes of the Data Protection Legislation the 'data controller' of any 'personal data' supplied by the customer in connection with any Contract is the Publisher and Bookpoint will be a 'data processor' in respect of any such personal data which will only be processed by Bookpoint in accordance with the instructions of the Publisher.